Shipping & Delivery

AUSTRALIA

Standard Shipping (3-8 workings days) - $9.95 or FREE standard for orders over $65.
Express Shipping (1-3 working days) - $12.95

NEW ZEALAND 
Standard Shipping (5-10 working days) - $14.95 or FREE standard for orders over $65.
Express Shipping (3-7 working days) - $24.95.

REST OF WORLD
Standard Shipping (6-28 working days) - $29.95 or FREE standard for orders over $65.
Express Shipping (6-15 working days) - $34.95.

*We do our best to meet the above delivery times however these are just estimates and cannot be guaranteed. Please keep in mind holidays where shipping may be delayed. Other delays, such as customs clearance or COVID limitations, are not taken into account with the above estimates and may further delay your package.

Yes, once your order has shipped you will receive a confirmation email containing your tracking number. We send all parcels through the Australia Post network and both domestic and international packages can be tracked through there. Alternatively for international customers you can use 17TRACK.

AusPost https://auspost.com.au/mypost/track/#/search

17TRACK https://www.17track.net/en

Customs and import charges are applied to your package once it reaches your country. These fees must be paid before your parcel can be released for delivery. We have no control over these fees and will not reimburse you for these. Contact your local customs office to find out how much you may be required to pay before placing an order with us.

Here's a calculator that may give you an idea of what to expect:https://www.simplyduty.com/import-calculator/

Our products are made to order and are packed and shipped out within 1-3 working days (please allow for additional processing time during sales or new releases), you will receive a shipping confirmation email including your tracking number once your parcel has left our studio.

Express shipping is only the speed of the actual shipping time once your order has been sent out. This does not include processing time and the normal timeframes will still apply. If you need your order quicker than our turnaround then please get in touch before placing an order.

Returns & Exchanges

Due to the handmade nature of our products we currently don't accept returns. If you do happen to receive a faulty product we will replace at no extra cost to you.

In the event of a faulty item please contact us within 5 working days of receipt along with your order number and images of the faulty goods so that we may solve your issue ASAP. 

Payment

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard as well as payments made by PayPal, and Apple Pay.

Ensure that you have entered the code correctly, exactly as it appears (all codes are case sensitive). Ensure the code is eligible for use on the products in your cart. Most discount codes are not eligible for use on sale or discounted items.

If you're still having trouble then be sure to get in touch with us so we can sort things out for you.

No you may only use 1 discount or promotional code per order.

Products

All of our products are 100% vegan and cruelty free! This includes our velvet which does NOT comprise of silk.

We work hard to ensure we provide as much information about our products in the descriptions on the product page, but if there’s something more specific you’d like to know, please contact us so we can help you out.

Account

Uh oh! We suggest resetting your password if you are unable to log into your account. If this still doesn't work then you can get in touch with us so we can try and help you back in.

No you can checkout as a guest if you prefer. But if you would like to see previous orders or track your current order then it always helps to make an account.

Absolutely! You can read all about our privacy policy here.

Yes we do! Get in touch and we will see how we can help you.